Unitron- App’s & Accessories

Yolandé van der Westhuizen

4 years ago

UNITRON APP’s & ACCESSORIES

Audiology is one field that has experienced exponential growth in the past two decades, especially when considering hearing aid technology. This is wonderful for the consumer, since improved technology means improved listening experiences, hearing and quality of life! It also implies though that one needs to keep up with technology, in particular the audiologist that typically works with 3 or more hearing aid brands, each with its own tricks and trades of how to use your instruments with accessories, how to pair it with a phone, what to do and what not to.

Just to keep it interesting, add to that every single phone on the market has a software update from time to time – which can cause some temporary pairing issue with your hearing aids and other accessories.

It is inevitable that you might experience some connectivity issues at some point in the lifetime of your hearing instruments and its accessories.

You should find the answers to your problems in this post, if not – you are very welcome to contact us – we are happy to assist!

How to use Unitron hearing aids & accessories

Unitron currently offers the Unitron Remote Plus the Partner Mic , Remote Control and the TV Connector.

Previously in the earlier generation connectivity, Unitron used the U Direct 1-3. Instructions for use of these devices are not included in this post, as the range has been discontinued. If you do however use these devices and need assistance with them – you are very welcome to let us know!

The Unitron Remote Plus App offers remote control functionality between the phone and the hearing aids.

The PartnerMic can be used as a remote microphone system, where the microphone for instance collects the sound of a person speaking, and streams this sound directly into the hearing aids of the hearing aid wearer.

The TV Connector acts as Bluetooth transmitter for the audio signal from your television and streams the sound from the TV as source, directly to your hearing instruments. Better yet – not just from your TV, but any audio source such as your computer!

This post covers the following topics the in form of instructional video’s and written instructions:

How to pair your Unitron hearing aids with your android phone
How to pair your Unitron hearing aids with your iPhone
How to pair the Unitron Remote with your hearing aids
How to pair the Unitron PartnerMic
How to connect the TV Connector to the television?

How to pair your Unitron hearing aids with your android phone and set up the remote plus app:

https://unitron-multimedia.s3.amazonaws.com/Tutorial-videos/1920x1080/4.%20Moxi%20Move%20R-How%20to%20Pair%20with%20Android.mp4?_=1

https://unitron-multimedia.s3.amazonaws.com/tutorial-videos-discover/Moxi%20Jump%20R%20-%20how%20to%20set%20up%20Remote%20Plus%20app%20using%20an%20android%20phone.mp4?_=2

How to pair your Unitron hearing aids with your iPhone and set up the remote plus app:

https://unitron-multimedia.s3.amazonaws.com/tutorial-videos-discover/Moxi%20Jump%20R%20-%20how%20to%20pair%20with%20an%20iOS%20phone%20to%20receive%20calls.mp4?_=3

https://unitron-multimedia.s3.amazonaws.com/tutorial-videos-discover/Moxi%20Jump%20R%20-%20how%20to%20set%20up%20Remote%20Plus%20app%20using%20an%20iOS%20phone.mp4?_=4

Some important general information to take note of when attempting to pair and connect your hearing instruments to your smartphone is the following (in the case that you experience problems):

Always restart your hearing instruments directly before attempting to pair them with the smartphone (they will be in ‘discovery mode’ for some time after restarting.
Apple / iOs / iPhone: Pair hearing instruments in the settings of your phone first. Go to Settings (general) > Accessibility > Hearing, and select Hearing Devices. Both instruments should be discovered in this screen, if not – attempt to find them again.
Android: Pair hearing instruments in the Bluetooth screen – be sure to pair both.
If your hearing aids are not detected as a pair or not at all even after restarting the devices attempt the following:
Clear the Bluetooth cache:

ANDROID INSTRUCTIONS

Go to the Settings on your Android device.
Select Application Manager.
Click the 3 dots in the top right corner and select All System Apps.
Scroll and tap on the Bluetooth app.
Stop your device’s Bluetooth app by tapping Force Stop.
Next tap Clear Cache.

IPHONE INSTRUCTIONS

Go to your iPhone “Settings” app.
Select Bluetooth.
If doppel appears, click the ” i ” toggle and “forget this device” to clear Bluetooth cache.

Restart your phone after clearing the Bluetooth cache and start the pairing process again.

How to pair the Unitron Remote with your hearing aids:

https://unitron-multimedia.s3.amazonaws.com/Tutorial-videos/1920x1080/15.%20Remote%20Control-How%20to%20Pair.mp4?_=5

How to pair the Unitron PartnerMic:

https://unitron-multimedia.s3.amazonaws.com/Tutorial-videos/1920x1080/16.%20Partner%20Mic-How%20to%20Pair.mp4?_=6

How to connect the TV Connector to the television?

To setup the TV Connector for the Bluetooth wireless hearing aids, please follow these steps carefully:

Remove the TV Connector from the packaging. Insert the micro USB end of the USB cable into the port on the backside of the TV Connector
Connect the larger end of the USB cable to the power supply
Insert the power supply into your wall socket
Insert the other end of the audio cable into the AUDIO OUT port of your TV
Once connected to power, the LED turns green to indicate that it is ready to stream
When the TV Connector is plugged into a power source for the very first time, ensure the hearing aids are switched on and within a 1 meter radius to allow automatic connection. Once connected, the hearing aids will play a confirmation tone.

Congratulations! Your hearing aids are now connected to the TV Connector.

Please let us know if we have left out any tutorial video or instructions that you might have needed! Comment below!

Do you use any other hearing aid brand and need assistance? Choose your brand here: